FAQ

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How long does it take to receive my flag?

Every flag is made to order by hand, which means production takes time. Here's the realistic timeline:
Production: 7-14 business days from order confirmation
Shipping: 3-5 business days within the continental
US
Total: 10-19 business days from order to doorstep

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Is this really handmade by a veteran?

Every flag we make is built by hand in our American shop by an American veteran. No outsourcing. No importing. No mass production.
The wood is sourced from American suppliers. The stains, finishes, and hardware are American-made.
Every cut, every char, every sanded edge is done by hand in our shop.
We're not the cheapest wooden flag option on the internet. There are imported flags from overseas that sell for $40-80 and look similar in photos.
Those aren't what we make. Our flags are built one at a time, by a veteran who served, in a shop in America.
When you buy from us, you're supporting American craftsmanship and an American veteran. That's
worth saying out loud because it's the entire reason this brand exists.

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Can i customize my flag?

At the moment we unfortunately cannot customize any flags.

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What happens if my flag arrives damaged?

We stand behind every flag we make.
If your flag arrives damaged in shipping: take photos of the damage and packaging immediately, then email them to us within 48 hours. We'll handle the shipping claim and send a replacement at no cost to you. You don't deal with the carrier. We do.
If you're not happy with your flag for any reason: contact us within 14 days of delivery. We'll repair, replace, or refund at our cost. We want every customer to love the flag they bought, and if something isn't right, we'll make it right.

  • Jessica M.Austin, Texas ⭐⭐⭐⭐⭐


    Ordered this for my husband's birthday and was nervous buying handmade sight unseen. No regrets, packaging was thoughtful, the flask itself looks even better in person than in photos. Fast shipping too.

  • Rachel B.Miami, Florida ⭐⭐⭐⭐⭐


    Bought three of these for my old unit buddies. Each one had slightly different wood grain, which made it feel personal rather than mass produced. Ricky clearly puts real effort into each piece.

  • Kayla L.Nashville, Tennessee ⭐⭐⭐⭐⭐


    Got this for my father in law's retirement from the Army. He was speechless. The attention to detail down to the grain pattern, made it feel like it was made just for him.

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